Food Eater Lad 15 Posted July 30, 2012 I would like to publicly thank FFG for having the best customer service I have ever dealt with. You have a fan, and a customer for life. Thank you. I had some missising cards, and they replaced them for me super quick and with out charge. I will definatly be buying anything and everything Arkham Horror related for strange eons. Quote Share this post Link to post Share on other sites
Tibs 184 Posted July 30, 2012 FFG has replaced a number of my components over the many years I've known about them. Rock on guys. Quote Share this post Link to post Share on other sites
Walk 0 Posted July 30, 2012 I, too, have had a good experience with FFG Customer Support. Well…when it mattered, anyway. Rather embarrasingly, I've twice written in to report missing components, only to later find those components in some odd place and have to hastily send off a retraction. Quote Share this post Link to post Share on other sites
Julia 2,809 Posted July 31, 2012 A magnificent service indeed. Everytime I was in need, they helped. After buying the Premium Banners for Battles of Westeros, I've found two plastic flags missing in my set, and they dropped me a whole new set for free, and not just the components. I was kinda shocked by the quality of the service :-) Quote Share this post Link to post Share on other sites
ReNeilssance 0 Posted July 31, 2012 My Arkham Horror board fell to bits. They sent me another, with international shipping, free of charge, and I received it under a week after putting the claim in. Genuinely fantastic customer service. Games are so expensive it's fantastic to know that a company has your back if you have any problems. Quote Share this post Link to post Share on other sites
Nerosfiddle 0 Posted August 7, 2012 I would also like to add my voice to the list of very satisfied clients who has experienced first rate customer service. Some time ago I discovered that some character pegs from Arkham had fallen victim to my friend's dog. I inquired about purchasing replacements and was informed that they would be sending them out right away at no charge. I got them the following week. I was thrilled. Companies are often made aware of their failures when it comes to customer service. I am very pleased to take a few moments to point out that FFG does it right. Thank you. Quote Share this post Link to post Share on other sites
Food Eater Lad 15 Posted August 8, 2012 I have told everyone about the quality of their products, and how good their customer service is. Then I went and bought their Deadwood game, just cause I wanted to purchase something else from FFG. I will read the rules next week. Quote Share this post Link to post Share on other sites
