Missing pieces

[HalifaxDM 2]

 I recently purchased the Battles of Westeros core game and it is sadly missing 5 calvary sized bases. 

 

Is there anyway of having this rectified, or at the very least a way of buying more? Having 5 units that are unuseable will annoy me to no end.

[talismanisland 721]

 Click through the User Support link at the bottom of this page and send a message to Customer Service. I am sure they will sort you out with what you need.

[miljenko 0]

How long did you wait for response fom FFG support?

I'm missing Chaos Card from Chaos in the Old World, and send mail to customer support, and after almost a week still no replay.

[DropDeadCriminal 5]

 I am having the same problem. 

I had 1 issue with a game a while back and they had it sorted and a new piece out to me within 12 hours of me sending a email about it.

I now have an issue with a new game and I have sent 2 emails and have been waiting a week for a reply. 

[DropDeadCriminal 5]

 Just a follow up. I tried calling the phone number listed on the support page but there is no live person you can talk to. It just has you leave a message on at a different number. 

[DropDeadCriminal 5]

 Follow up to my follow up. 

I called the general support number and talked to someone who informed me that for parts requests they don't usually send a response email, they just send out the part. So for anyone browsing this thread with the same question I had, the part is probably already on the way. 

[GorFrag 30]

I got a response Email.

[TyrionXavier 2]

Miljenko said:

How long did you wait for response fom FFG support?

I'm missing Chaos Card from Chaos in the Old World, and send mail to customer support, and after almost a week still no replay.

 

I had the same issue with a card from Warhammer Invasion.  They never did reply to the email, but I did get the card in the mail.