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      Upcoming Changes to the Fantasy Flight Games Forums   01/20/2017

      Hello Fantasy Flight Games forum community!   This week, we will be making some important changes to your Fantasy Flight Games community account and the way that you log into the Fantasy Flight Games community forums and web store.   We have been working hard to integrate with the rest of the Asmodee group, and we are happy to announce a unified way to access all the websites and apps made by Fantasy Flight Games, Days of Wonder, and Asmodee!   For most users, nothing will change: you will still log into the Fantasy Flight Games forums using your current login name and password. Only the login user interface will be new.   For a few users, your credentials might be slightly changed. For example, this could happen to users who have both a Fantasy Flight Games and Days of Wonder account, or in the case of conflicting login names across platforms. When these situations occur, special e-mails will be sent to those users with an easy explanation about those changes and what steps to take next. For any of you receiving those e-mails, please make sure to follow the instructions carefully.   Remember, official communications from Fantasy Flight Games or Asmodee.Net will never ask for your password.   What are the benefits for you as a player? Using a unified account to access all of our web services and apps makes your life simpler. Over time, you will see new features emerging, such as keeping all of your friends under a single account, finding friends easily in apps with online play, or developing your personal profile by adding to your board games collection. These are just some of the features that you will see during the next year, once this important technical step is complete.   Important note: The migration of the forums to our new system will take place on Tuesday, January 24th. The forums will be offline for about two hours during that time. Once the migration is complete, older forum posts may look strange for up to 24 hours as we rebuild them in our new system.   We can’t wait to connect our board game communities and build bridges between universes, game systems, players, events, groups, game clubs, and more! This is only the first step in bringing people and games closer together. For more information, read our FAQ at https://asmodee.helpshift.com/a/asmodee-net/.   Best regards,   The Fantasy Flight Games Team
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HalifaxDM

Missing pieces

8 posts in this topic

 I recently purchased the Battles of Westeros core game and it is sadly missing 5 calvary sized bases. 

 

Is there anyway of having this rectified, or at the very least a way of buying more? Having 5 units that are unuseable will annoy me to no end.

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How long did you wait for response fom FFG support?

I'm missing Chaos Card from Chaos in the Old World, and send mail to customer support, and after almost a week still no replay.

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 I am having the same problem. 

I had 1 issue with a game a while back and they had it sorted and a new piece out to me within 12 hours of me sending a email about it.

I now have an issue with a new game and I have sent 2 emails and have been waiting a week for a reply. 

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 Follow up to my follow up. 

I called the general support number and talked to someone who informed me that for parts requests they don't usually send a response email, they just send out the part. So for anyone browsing this thread with the same question I had, the part is probably already on the way. 

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Miljenko said:

How long did you wait for response fom FFG support?

I'm missing Chaos Card from Chaos in the Old World, and send mail to customer support, and after almost a week still no replay.

 

I had the same issue with a card from Warhammer Invasion.  They never did reply to the email, but I did get the card in the mail.

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