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HalifaxDM

Missing pieces

8 posts in this topic

 I recently purchased the Battles of Westeros core game and it is sadly missing 5 calvary sized bases. 

 

Is there anyway of having this rectified, or at the very least a way of buying more? Having 5 units that are unuseable will annoy me to no end.

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How long did you wait for response fom FFG support?

I'm missing Chaos Card from Chaos in the Old World, and send mail to customer support, and after almost a week still no replay.

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 I am having the same problem. 

I had 1 issue with a game a while back and they had it sorted and a new piece out to me within 12 hours of me sending a email about it.

I now have an issue with a new game and I have sent 2 emails and have been waiting a week for a reply. 

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 Just a follow up. I tried calling the phone number listed on the support page but there is no live person you can talk to. It just has you leave a message on at a different number. 

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 Follow up to my follow up. 

I called the general support number and talked to someone who informed me that for parts requests they don't usually send a response email, they just send out the part. So for anyone browsing this thread with the same question I had, the part is probably already on the way. 

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Miljenko said:

How long did you wait for response fom FFG support?

I'm missing Chaos Card from Chaos in the Old World, and send mail to customer support, and after almost a week still no replay.

 

I had the same issue with a card from Warhammer Invasion.  They never did reply to the email, but I did get the card in the mail.

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