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RPGFanboy

Asmodee NA No Longer Supplying Replacement Parts for US

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Asmodee NA No Longer Supplying replacement Parts for the US, now you have to go through your retailer. Link

Bought that $200 SSD for Armada and it is missing a card? You have to take/send the whole thing back even though it is FFGs fault.

This is a terrible business practice that hurts customers and retailers. Most company's have warranties for their products. Asmodee should be ashamed of themselves for not backing up their products. This is nothing but  a cost saving measure on their part.

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I've just bought 2 ships for x-wing 2.0 
1 had misprinted parts and the other damage

in Australia the ACCC Laws clearly state that it is the manufacturers responsibility to replace not the retailer

I've sent them an email with photo proof of the issues 

I hope they can work out a solution 

FBJ

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Well I guess I'll just avoid buying Asmodee products in the future. At least then I won't have to worry about missing or damaged parts.

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My local store tells me that with the new policy they simply discard the product and eat the cost. FFG suffers no loss from this new setup.... technically they make more money this way cause they sell two items for each mix up.

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