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srwilly

Mobile App not displaying my deck

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As the title says.  I have had the deck for a long while now (3rd deck bought).  It shows up on the website deck page but it stopped showing on my mobile app after a chainbound tournament on 12 March 2019.  I force stopped the app and reloaded it. It still doesn't show up.  I also uninstalled and re-installed the app then logged back in, but it still doesn't show up.  It displays on the website on my laptop but not mobile app.  Any help is appreciated.  

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5 hours ago, srwilly said:

As the title says.  I have had the deck for a long while now (3rd deck bought).  It shows up on the website deck page but it stopped showing on my mobile app after a chainbound tournament on 12 March 2019.  I force stopped the app and reloaded it. It still doesn't show up.  I also uninstalled and re-installed the app then logged back in, but it still doesn't show up.  It displays on the website on my laptop but not mobile app.  Any help is appreciated.  

Odd, have you tried rescanning it?

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24 minutes ago, srwilly said:

I tried to scan it back in but says it is already scanned in.

Hmm, well if an uninstall and reinstall didn’t work and rescanning it didn’t work the only other possible solution that might work I can think of is go to the master vault on a computer (since you said it still shows there) then remove it and then rescan it into the app. If that doesn’t work try getting in contact with customer support

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On 3/14/2019 at 4:55 PM, TwitchyBait said:

Hmm, well if an uninstall and reinstall didn’t work and rescanning it didn’t work the only other possible solution that might work I can think of is go to the master vault on a computer (since you said it still shows there) then remove it and then rescan it into the app. If that doesn’t work try getting in contact with customer support

I removed the app and rescanned it.  Still no luck.  I've looked for a customer support link and can't find one in the master vault, FFG, or Asmodee.  I'm at a loss.

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8 hours ago, SupaGerm said:

Quick question, just to make sure... Did you hit the "More results" button to see more than ten decks?

Yes. 

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