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GlobeTrotting

Team Covenant SOR saga sets.... :(

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11 minutes ago, Bron Ander Haltern said:

Yes, please, I'm curious. Preferably full exchanges, because "relevant excerpts" can accidentally distort context.

This. I have no dog in the fight, but I'd like a complete picture before passing judgment myself.

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First email saying they would fill all orders:

Reciecved April 26th  

Hey grunkin,

We are reaching out to you because you ordered a Spirit of Rebellion Saga Set from us. Thank you for your purchase! This is an update regarding the fulfillment of your order.

Though it seems unusual to say, we will be fulfilling every Saga Set pre-order in full. Recent supply concerns have created uncertainty regarding Spirit of Rebellion pre-orders, but we did all of the legwork necessary to prevent overselling (and always do).

As for when your order will ship, there are a number of variables that compromise our ability to provide accurate estimates on that front. Know that we are working obsessively to fulfill Saga Set orders, and we expect to ship the majority of those orders on May 3, the day before official release. You will know the status of your shipment based on the shipping notice that you receive.

  • If you receive your shipping notice on or before May 3rd, your order will ship out on May 3rd, the day before official release.
     
  • If you receive your shipping notice on or after May 4th, your order will ship within 24 hours, just like a standard order.

Note that it can take up to 24 hrs for your tracking number to become active after your order has shipped.

We hope this gives you clarity as to what you should expect regarding your purchase, but if you have further questions please feel free to reach out. 

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Second email on status. 

Grunkin

Sadly there are no estimates or updates to be had at this point, but we will send it into the queue just as soon as we can.

Stay tuned to your inbox for notice the instant we have your goods ready to ship!

Take care,
Robert 


 

Please take a second to rate my reply...

on May 4, 2017 wrote:

Can you provide a status update on order#

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I haven't taken it as far as globe trotting. So I don't have any emails about cancelations or refunds. 

My biggest gripe at this point is the silence. It's like they are sticking their head in a hole and hoping it all works out for the best. 

Edited by Grunkin

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Here is an update I just received via email:

 

You are receiving this email because you ordered a Saga Set that has yet to be fulfilled. This is an update as to the status of your order.

We fully understand the desire to jump head first into Spirit of Rebellion. Once a new set drops, you are essentially left out until your cards arrive (we are definitely feeling the “no Vibroknife” pain). While waiting is undoubtedly stressful, know that we sincerely appreciate your patience as we do everything that we can to get Spirit of Rebellion in your hands.

First and foremost, nothing has changed regarding our guarantee of Saga Set fulfillment. You will receive your Saga Set.

Unfortunately, the timeline continues to be the only unknown.

Each Spirit of Rebellion Saga Set had a delivery timeline of “on or after release”. While we very much dislike the need for that level of ambiguity, the lack of information from distribution made it impossible for us to provide any kind of delivery estimate. This has not changed, but we hope that the following update helps to provide some clarity.

As of this weekend, all Saga Sets that could be fulfilled from the first wave of Spirit have been shipped. We are waiting for the second wave of product, at which point the next round of Saga Sets will begin production. The second wave is slated for shipment to us at some point before May 25th. That could be as early as next week, but we simply do not know.

In case this does not transpire, we are working with secondary and tertiary lines of supply to acquire any and all Spirit product. If we can get these sets out even a day earlier, we will.

Even so, we recognize that it is unfair to ask you to wait indefinitely for these product waves to arrive - especially when even we do not have a concrete timeline. Our internal expectation for delivery of all Saga Sets was, and still is, June 2 (the pizza party is on the calendar). If your Saga Set has not shipped by then, you will have the option to either receive a full refund on your order or continue to await its fulfillment.

We have everything in place to rapidly produce every remaining Saga Set once the expected supply arrives, but are fully prepared with this contingency in case the second wave is less robust than expected. At that point, the decision will be entirely up to you.

If there are further developments that change these projections, we will be in touch! Otherwise, the next email you receive from us will be your shipping notification. Again, we know that it is extremely stressful to wait on new cards, but we are confident that you will find your Saga Set to be entirely worth the wait.


TLDR; Fulfillment is an issue of current supply, not our ability to produce. All of the first Spirit wave has been consumed. We are waiting on the second wave to jump back into production, and looking at secondary and tertiary supply lines in the meantime. If your Saga Set has not shipped by June 2, which is unlikely, you will have the choice to either receive a full refund or continue to wait for the fulfillment of your set.

 

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I still think some kind of incentive should be provided for those waiting on the set due to the vagueness on the delivery date. Tokens, custom cards, promo, or other. The fact that tourneys are going on around me without me having SoR sucks, but then again, I honestly wouldn't have the time to go to very many. 

This is still a great deal, and will stick around regardless of the wait time unless it overlaps with the delivery of the third set.... then there will be a problem :P

Edited by Virtigo

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2 hours ago, WonderWAAAGH said:

Well, at least this dispels any silly notions of TC getting preferential treatment from FFG, and they're clearly not being handed full playsets straight from the printer. 

That was a very silly notion.

 

BTW, FTC regulations give them 30 days to deliver product or offer a refund, which is exactly what they are doing, to the day. So they are compliant.

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Wait, so.... You ordered a Saga Set from TC; they have supply issues - as does everyone - and seemingly have promised that it will ship by the originally agreed-upon date of June 2, otherwise you'll be eligible for a full refund - and you go ballistic with the FTC, AG, and God knows who else, because you didn't get your couple hundred dollars of inky cardstock? Good God you need to relax. I haven't seen anything remotely approaching "hostile" in any of the posted e-mails, nor anything "non-compliant". You do know that TC is a store with maybe 8 employees who probably aren't making money hand over fist. Not some gigantic faceless organization diving into Scrooge McDuck vats of consumer's money.

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9 hours ago, Network57 said:

Wait, so.... You ordered a Saga Set from TC; they have supply issues - as does everyone - and seemingly have promised that it will ship by the originally agreed-upon date of June 2, otherwise you'll be eligible for a full refund - and you go ballistic with the FTC, AG, and God knows who else, because you didn't get your couple hundred dollars of inky cardstock? Good God you need to relax. I haven't seen anything remotely approaching "hostile" in any of the posted e-mails, nor anything "non-compliant". You do know that TC is a store with maybe 8 employees who probably aren't making money hand over fist. Not some gigantic faceless organization diving into Scrooge McDuck vats of consumer's money.

they have full right to be mad, that hundred dollars is a lot of money and could be used for something else

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