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Lesseps

FFG store

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Anyone used online store last days?

I made order for all the Arkham Horror expansions, at Jan 11th morning. Via UPS express saver shipment. And did send a letter to store@ffg.com concerning tracking number of the shipment I need. I didnt recieve any answer and it's Jan 13th already. I made a thread on Fantasy Flight forum in Support section, and noone even VIEWED my message for more that 24 hours. Not even moderators...

 

So, anyone knows how long will they take to ship my package and answer email? Any bad experiences yet?

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This is just ridiculous!

I don't get an answer from support or store mail for 3 days already.

 

$450 from my credit card approved though... I really start to worry.

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Lesseps said:

This is just ridiculous!

I don't get an answer from support or store mail for 3 days already.

 

$450 from my credit card approved though... I really start to worry.

I just checked the shopping section of the web page. At the top it says that due to annual inventory, they were pretty much shut down for about 2 weeks. Any oders placed during their hiatus would not begin to be processed until 11 January, which I believe is when you placed your order. You are probably behind all the folks that placed orders prior to that day.

There is a phone number on the contact section f the web page. If you aren't haveing any success with email, try calling. I've never ordered from FFG direct, but some of the other regulars have indicated that they have great customer service.

Good luck.

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Calling there from Russia is just too expensive. And I spent a lot already. I did recieve note about my order accepted. I recieved it Jan 11th, just after placing the order. But no news since then.

 

Thanks for the help anyways.

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Lesseps,

     Dobroe dehn, moy druk!  If you have a chance, I attempted to translate (with some success) the basic idea of Arkham Horror in Russian on the boardgamegeek side for another Russian player.

 

shisleeva!

The Professor

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