Jump to content
Sign in to follow this  
Kodiak3d

Thank you FFG customer service

Recommended Posts

Bought a Tantive IV on eBay and was dismayed to get it and find that the bases were malformed.  I decided to contact FFG and see if they would replace them.  I was up front with them that this was from an eBay purchase and I wasn't informed about the bases being warped (it was open, so I'm sure the seller was aware).  To my surprise, FFG was happy to send me new bases!  That's excellent customer support.  Sure, it's just bases and not a model (I'm sure that would have been a different situation), but still, little things like that will keep me coming back to FFG.

 

Thanks again, FFG :-)

(Yes, I know they probably won't see this, but I sent them a thank you as well.)

Share this post


Link to post
Share on other sites

I have a huge pile of pegs from my 208 ships - but replaced them all with colored ones, in purple  :D

 

I still manage to break stuff every once in a while.

 

It's been a while since I last had a need for FFG's customer service, but they've never let me down. Even better, my FLGS is also great at handling broken and missing stuff, and then does the heavy lifting of ordering replacements from the distributor and all.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...