Jump to content
Sign in to follow this  

FFG customer service strikes again

Recommended Posts

a couple of years ago I was subjected to a robbery of my folder with all of my cards and a laptop from a bag when i was loading my car 

my miniatures were in a large case and they didn't bother with that 

I contacted FFG
they sent a replacement of the cards i lost 
This was stolen from my doorstep (I live in a high crime area)

they sent a replacement 
the Customer Service of this company is without a doubt the best i have ever heard of 

FFG you are fantastic 
Thank you again


Share this post

Link to post
Share on other sites

I was missing one card from a set in another game. FFG Customer Service sent me the entire set without even asking which card I was missing.


Their, and a few others, have excellent customer service. I've always been very pleased and it is one of the reasons I have so many FFG games and, on a couple, bought into a living game such as this one.

Edited by Ken at Sunrise

Share this post

Link to post
Share on other sites

I went to Worlds last November.  I had an absolute *blast*.


This isn't one of those posts though.


Uh oh


I never heard from them again.


Until my case arrived in the mail today.


So...yeah.  A public thank you to FFG for once again going above and beyond, even when their customers are rather foolish and completely 'at fault'! : )


Alright, alright, alright!

Hopefully Asmodee is taking notes. 

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Create New...