Bad batch of map tiles over here...

[Were-Skeleton 4]

Anyone else receive a bad batch of tiles? Unfortunately mine were cut incorrectly and they don't even fit together. The grid lines are all mismatched and it just looks weird. Sucks for the price point of this game, but I know FFG will make it right. I've sent a parts replacement request with pics so I hope they come through! (and yes, I triple checked the set up in the book to make sure it wasn't me)

[Were-Skeleton 4]

Ok, bad news. I got a response back from FFG parts and service and they closed my request and said that a certain amount of "tolerance" is needed on the part of the consumer and that my case falls under that umbrella. How's that possible? A lot of the tiles don't even lay flat and fit into the cut outs.

 

Man, for a $75 price point and the size of this company I thought things would have worked out a lot better than this...

[hildargo 6]

Put it in again. That seems ridiculous. From what I understand, they have always taken care of the customer.

[Jonnyb815 131]

They do but for some reason not this. Mine fit together for the most part I didn't even see it till people pointed it out. I might go to my local lgs see if they will swap out with their open copy. Aka there is someone selling tiles on eBay just saying.

[Jonnyb815 131]

If I was you would take more pictures and ask to speak with a supervisor. Most of the time trying to go over the top of them works.

[Were-Skeleton 4]

I hear you, the mismatched grid lines I could handle (although some of them are way off) but the 4 or 5 pieces that don't even interlock? Crazy. Do you think just responding back to parts@fantasyflightgames.com (the sender of the denial email) and asking for a supervisor would work by itself? I already drafted a letter to customer service just to let them know about it. Probably nothing will get resolved, but who knows? Worth trying anyway, I love this game I really want it to work and look great!

[felkor 74]

I'd use the customer support page, here:
http://www.fantasyflightgames.com/edge_atencion.asp

If that doesn't work, you could try just contacting the CEO - Christian Peterson.  You can probably find is email, but at the very least, he's on LinkedIn, so you could send him a message through there.

[Forensicus 883]

Very unusual compared to mine (and others) experiences with FFG. Mind to put up a couple of images of your tiles? Not that it will help, but would be nice to see how bad it is

[Were-Skeleton 4]

Good news everyone!

FFG just sent an email confirming that will be sending replacement tiles.

[felkor 74]

Good stuff!

I'm guessing the parts department is inundated with requests these days (probably mostly broken probe droids) and were being a bit too eager to try to reduce their workload.  I have a feeling they also get a lot of questionable requests, for things that aren't really that bad.

Any way about it, I'm glad they came through for you.  My personal experience with FFG's customer service has always been positive.

[Were-Skeleton 4]

I agree felkor, I have had nothing but love for FFG and their customer service. I'm so glad they fulfilled my request! I also agree that there may be some bogus claims out there that they deal with everyday. Maybe people who try to get extra pieces or cards etc.  I think my extra long explanation and 8+ pictures and examples sealed the deal.

 

Thank you FFG!

[Jonnyb815 131]

I got tiles even with them saying no. I do understand why they say no. I think would make more sense for you to have to sent back the tiles and get new ones. Kind of like witc old replacement plan they had.