I have finally recieved my Hotz star double sided mat yesterday. When I made the order, after they cleared the payment and confirmed the order, they told me to wait at least 5 weeks but I should get it MUCH sooner, believe it or not I recieved my mat exactly 10 weeks on the dot after I recieved that email.
Besides that, I also ordered it as rolled in a tube as my shipping cost and paid an additional 10 dollar fee for that. Needless to say they couldn't even follow that and sent it folded instead.
I understand mistakes happen, but their customer service is also absolutely disgusting, the entire ordeal from ordering it, to asking for shipping / tracking numbers, to trying to figure out everything else, it took me DAYS sometimes even a full week, just to get a reply on a simple question or order detail corrected.
While the quality of the mat is half decent, I don't like that they're spraying their logo on the bottom of my mat either, I ordered a space playmat for a more realistic feel to my game, not so that my x-wing will fly past a "Hotz Matz" logo floating near the gravitational pull of Tattoine. I feel I could have ordered a mat anywhere else for the same quality, and better service.
TLDR; took them 10 weeks to deliver my mat, ignored my shipping while charging me 10$ more for it, and their response / customer service is god awful.
When making a purchase from them expect purchasing it to take at least 1-2 weeks, recieving it 10weeks, and then have your shipping downgraded.