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Missing a peg


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#1 Fabe_ca

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Posted 28 December 2012 - 05:46 PM

I picked the game up last night and found that I'm missing one of the plasic pegs for the ships.  Is there any way to get a repalcement one? It's not really a issue since all it means in one ship will be lower then the other but it would still be nice to have all six pegs.



#2 godofcheese

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Posted 28 December 2012 - 05:56 PM

At the top of the page

 

More --> Customer Service --> Damaged/Missing Components

 

give that a go.


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#3 ziggy2000

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Posted 28 December 2012 - 07:37 PM

+1

Had the same thing happen to me and I had a replacement within a few days.  They actually sent a whole assembly with a base and two pegs.

 



#4 Spyral

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Posted 29 December 2012 - 03:07 AM

Had the same problem. They'll ship a replacement peg to you free of charge using the replacement form. Unlike ziggy2000, I only recieved the tiny peg by itself in a large bubble envelope.

Not to hijack the thread, but does anyone know what they would do if you manage to break one of the miniatures and request a replacement?



#5 Fabe_ca

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Posted 31 December 2012 - 05:31 PM

Ok filled out the customer suport form but haven't receved any replies other then the first automated e-mail. hopefully my claim is being processed and I'll be receving a new peg.



#6 BigDogg

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Posted 31 December 2012 - 05:34 PM

Spyral said:

Had the same problem. They'll ship a replacement peg to you free of charge using the replacement form. Unlike ziggy2000, I only recieved the tiny peg by itself in a large bubble envelope.

Not to hijack the thread, but does anyone know what they would do if you manage to break one of the miniatures and request a replacement?

 

There customer service is pretty good but I doubt they would replace the whole model


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