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Order still pending since june Twenty-turd


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#1 SolennelBern

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Posted 09 July 2012 - 03:38 AM

Hey…i'm as desparate as to post this in probably the wrong forum, just so I can let some steam off…

On june 23rd I ordered 2 DT playmats.  I received the usual "Order received" email from FFG.  Since then, silence, complete frustrating silence.

On June 27th I decided to write then to store@blahblahdotcom and ask them if everything was ok with my order.  Still no answer.

On June 29th I write them again using their Customer Service page, asking what was going on and to simply have some update about my order.  Still no answer.

On July 4th I did the same thing and was aware that it was an off day for the USA.  So I didn't expected an answer that day.

July 9th, still nothing from FFG.  Order still "Pending" with no communication whatsoever with what I was told to be one the best customer service in the industry.

What am I left with now apart from waiting?!!?  It's really frustrating since all my orders were shipped promptly, even some MoM POD I ordered a couple days before.  The playmats are "In Stock" when I ordered them and they still are.

I'm sorry, i'm really pissed right now, first time i've been in years.  I wouldn't be if I had a minimum of communication with FFG.  I'm not asking for the moon, simply a quick email as to why the order didn't shipped.

I'm no happy gamer.

FYI, here's some infos about me: I don't live in my mom's basement and i'm not an impatient prick .  I have my own place, have a really cool job, i'm happy and good with people 23.9 hours a day.  Just wanted to make that clear lol.

 



#2 SolennelBern

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Posted 09 July 2012 - 06:46 PM

LOL they're the best!

Just received an email saying that they recently received (recently…) my order and that the shipping cost should be $33 instead of $20 like it showed on my order and they want me to pay the extra bucks for shipping it…

They wait 10 week days and 3 emails to send me this!?

I love them!

Anyways, I cancelled my order and i'm done with them.
 






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