It seemed to be more straightfoward on the old FFG site, when it came to contacting them about missing pieces.
Should I just send a note to customer service? I got my new copy of Kingsburg for x-mas yesterday and found my dice bag to be missing exactly all 3 blue dice (I thought the black dice were actually mispainted really dark blue dice at first), and my token bag to be missing exactly all 3 yellow tokens. At least I can still play 4 players by combining my yellow dice with my blue tokens, but still.
I also wonder what the odds are of having both those errors happening within the same box. Maybe I should buy a lottery ticket.
I'm just afraid of sending to that web form and having it lost in the sea of what will probably be hundreds of e-mails that some poor FFG employee is going to have to waid through when they get back from x-mas vacation.