Let me first say off the bat: I really, really want to love this game. The rules are entertaining, the initiative system is fun, my wife and I are very excited about this game.... but there is one thing that is just KILLING my desire to play.
The board is terribly warped, lengthwise. Both the long edges of the board sit over half an inch up off the table, to the point where the top of the 3d terrain near the edges is actually level with the game board. This happened on our FIRST playthrough... we opened the box, started punching out counters and assembling minis... and by the time we were ready, the board was starting to look like a half-pipe.
We've never seen this with other FFG games before, this is actually the first time we've ever had a problem like this. A quick trip to the internet revealed lots of other people with the same issue. It seemed most of them ended up getting a replacement board from FFG, so I figured no problem at all, and just emailed firstname.lastname@example.org and got the autoresponder saying to reply back with our mailing address if we hadn't already provided it. I responded with my information, and then... nothing.
I have yet to hear back from anyone at FFG about this issue, or what (if anything) can be done. It's been over a week now, and so I tried calling, but just get a voicemail box.
I was mostly just wondering what sort of experience other people had had with this sort of issue... how long of a turn around time was there, did you ever hear back from FFG, etc. We really want to be able to enjoy what we bought, without having to deal with defective parts.