Busted components do indeed suck. I think the problem is that we've all been spoiled by FFG's customer service in the past. In some of the instances, I have had to contact for replacements because of problems with the components. Other times it was because I had lost or damaged them myself. In all cases, a replacement was sent out promptly.
Because FFG is doing something a bit different is no cause for alarm, and especially no justification for the bashing. If anything, it comes off like a spoiled child. If you have difficulty receiving your figures from the store where you purchased the game once the replacements start rolling out, then you have grounds for complaints. Until then though, take a deep breath and enjoy the game.