Dear Middle-earth Quest Fans,
As some of you may have already discovered, there was an error with the plastic components in a small portion of the first print run of Middle-earth Quest. A portion of the plastic from this print run was overheated in production, causing it to become brittle and susceptible to breakage. As such, we have been receiving reports from a number of you of damaged figures in your copies of Middle-earth Quest, for which we offer our sincerest apologies.
The good news is, this production error has only affected a small portion of the initial print run, and the error was caught and corrected immediately so that the rest of the Middle-earth Quest print run should meet the level of quality that you have come to expect from Fantasy Flight Games.
For those of you who have purchased copies of Middle-earth Quest with broken plastic components, please rest assured: we will be providing replacement parts, however, we will be supplying replacement parts through a slightly different method than normal.
We have ordered replacement plastic figures and these will sent through our supply chain - from regional distributors to local retailers - and these should arrive in stores in 4-6 weeks. Please contact the store where you purchased Middle-earth Quest, and they will be able to get you the replacement figures you need.
If you have any questions or concerns about this, please contact firstname.lastname@example.org