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Replacement board?


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#1 Cylindric

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Posted 21 August 2013 - 09:36 AM

Hi, folks. My copy of AH recently got a bit damp in transit and in a couple of plays the "hinges" of the 6 sections have fallen apart a bit, and it all looks rather tatty.

 

Does anyone know if/where I can get a replacement board? Otherwise I might have to see if I can get a copy printed onto A3 paper or something, but that'll "break" with any big expansions I get.

 

thanks



#2 The Professor

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Posted 21 August 2013 - 10:33 AM

Contact FFG ~ in sharp contrast to their curiously written rules, they have a fantastic customer services department.  One of their representatives will probably send you a new board for free (they may ask for a picture).  Others will be along momentarily to sing their praises...here they come now.

 

Cheers,

Joe


The Professor

http://crafthulhu.squarespace.com

 

 


#3 No1Sciguy

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Posted 21 August 2013 - 05:20 PM

Contact FFG ~ in sharp contrast to their curiously written rules, they have a fantastic customer services department.  One of their representatives will probably send you a new board for free (they may ask for a picture).  Others will be along momentarily to sing their praises...here they come now.
 
Cheers,
Joe



Ditto :)

#4 dj2.0

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Posted 21 August 2013 - 11:59 PM

i bought a game from FFG wherein the board warped badly - unusably - after a few months. FFG were contacted and sent me a replacement free of any charge. This board arrived warped too. They sent a third, again at no cost. So i am pretty sure they will help if they can.

#5 Cylindric

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Posted 22 August 2013 - 02:33 AM

Thanks, request sent! Fingers crossed...



#6 John Bua

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Posted 01 September 2013 - 12:37 PM

I will also sing their praises.   They sent me some replacement cards.   Best customer service.


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#7 Shub-Niggurath

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Posted 02 September 2013 - 11:20 AM

My experience was good too. Missing part replaced with no questions.
It's good to know you can rely on FFG on the rare occasion when something in the box isn't as it should be.

Except for the rulebooks, as mentioned :)

#8 Innsmouth13

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Posted 02 September 2013 - 01:09 PM

Their customer service is above par. I had lost one card (one of rita young's personal story cards) and they sent me both cards and in a timely manner and with a hand written note apologizing for the delay. 


You think I suffer from insanity, I don't. I ENJOY EVERY MINUTE OF IT!!





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