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Just arrived but some figures distorted!


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#21 meggypeggs

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Posted 20 January 2011 - 07:11 AM

I’m not being funny but I'm disgusted that the contents are faulty.
It has spoilt my enjoyment of the game as I also have a warped board (2 now as the replacement sent came warped too!!!)!
I can only blame the company who made these, supplied to FFG from the start.
If FFG had any respect from us, the gamers who keep this company running they would issue replacements for every set handed into them. End off.
I was so excited to get this game and thrilled when it arrived boxed…gutted when I simply looked at the contents.
FFG should read these forums and act rather than get on with the next products…



#22 ElizLestrad

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Posted 21 January 2011 - 06:13 AM

Yeah, Im shocked that they used cheap soft plastic instead of the kinda hard plastic that you could associate with a Games Workshop or Dust Tactics figure.  Heck even that plastic they use for toy army men would have been an improvement.  That said, I find it slightly ironic, that Tannhauser uses soft plastic for their miniatures, and I have thus far not noticed any warping with them though I do have my suspicions on a few.

I think the most upsetting thing was not even that the figures were warped, flaking, etc...that was irritating but not upsetting....but it was that when I contacted Parts Replacement who had been so helpful in fixing the defects with the Tannhauser game I purchased, they would not replace them only provide instruction on how to "fix" them...which didnt work and actually ended up wrecking a few of the figures.

But given that Tannhauser figures use (probably) the same type of plastic I am inclined more to believe that it is not so much the plastic thats at fault, but the manner in which they are so heartlessly packaged, trying to stuff half the figures each into two bags that are way too small. That was what shocked me the most and when I saw that I knew there were going to be issues.

But at least the game wasnt too expensive so its not like Im out a lot.



#23 Alexca1

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Posted 06 February 2011 - 06:18 PM

Has there been an official response from FFG re: the Quality Control of these figures? I got mine this week and I can barely some into the base and have them stay there. Don't even start with the the things that stick out of figures like the swords and whatnot. It reflects very poorly on FFG to release a product with such poor quality. I"m disappointed.



#24 Mestre dos Magos

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Posted 07 February 2011 - 06:20 AM

It disturbs me the number of people reporting these bent, broken minis

 

I have purchased Cadwallon this week, and to my dismay, not only were they bent (in some cases terribly bent, almost completely bent in the middle) but also half missing, half of them duplicate... so unplayable

 

I have emailed FFG replacement parts, but no reply yet

 

Here are the sad pictures of my minis

 

https://picasaweb.google.com/112083508937346533565/WarpedAndWrongMinisInCadwallon#

 

I have purchased the painted minis, still to receive them yet, and i am also afraid they have the chance of coming bent

 

Now that is unexcusable, given the price one has to pay for the premium painted minis!



#25 Alexca1

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Posted 08 February 2011 - 11:08 AM

I will have to try the hot water/cold water solution, but I really don't think anyone has to. This shouldn't be something that we as consumers should even be doing.

Quality Control should be on this, and the moderators who are supposedly watching this board should be saying something about it to those that can do something about it.

How about it, FFG? Are you listening?



#26 GrimWizard

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Posted 08 February 2011 - 07:49 PM

Using the Hot/cold water trick worked pretty well on my minis....

Anyway,  It has already been stated several times already, but once again... FFG does not make this game they only distribute it. If you feel there is any kind of lax in quality of the game, FFG can do nothing about it. Also, FFG has already made notice that they try not to respond directly through the forums. Going through their customer support area is the best way to get their attention if you need to.

 



#27 redcap036

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Posted 01 February 2012 - 09:07 PM

Yep just got my game today and to my surprise near half of my miniatures are bent, warped and have bad mould flash on them, which is very hard to remove on this type of soft plastic, it looks like the moulds were to hot and the figures were taken out to early before cooling or setting, so of the flash looks like someone tried to remove it, but not very well, which tells me they knew about the problem before miniatures were put in the box, it all looks rushed to me, either way very disappointed with them, whoever is producing these needs to upgrade their quality control and use a better plastic, the designs for the figures are marvellous and very nicely detailed, just a pity it's all spoiled by the soft plastic and warping, not a good look for the game and for the company that makes them, I might try and get replacements as some bases are bent worse than a bad penny.



#28 Mestre dos Magos

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Posted 27 March 2012 - 12:58 AM

Hi,

I forgot to give an update since my last post on this topic.

FFG was kind enought to send me all the problematic minis. They came all perfect.

By the way, if you situation is not as bad as mine was, you can use the hot/cold water technique to unbend them.

It is quite easy.

I have also purchased the pre-painted figures, and I like them very much. Some came bent a little, I used hot/cold water and unbent them, but all in all, they are really cool for pre-painted stuff.

 

 



#29 IronRavenstorm

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Posted 10 May 2012 - 06:56 AM

Same problem I had with the minis.  The one from the core box were all distorted and the hot/cold water trick work somewhat on them.  I ended up just buying the pre-painted minis since I knew that they tend not to have that problem as much.  I got the pre-painted minis when they went on sale on the FFG website last Christmas.   



#30 sepayne7l

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Posted 20 May 2012 - 01:14 PM

Out of curiosity, is this FFG's game or Dust's? I was under the impression that at least the original print run was done by Dust and that FFG was the North American distributor. Most of FFG's "soft" miniatures like in Descent/Runebound/Mansions of Madness aren't all that warped. I'm just wondering if the print run on these problem figs of Cadwallon is from the original publisher.

 



#31 IronRavenstorm

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Posted 31 May 2012 - 09:19 AM

I just ordered the Duke figure from FFG website.  Here's hoping that he doesn't turn out to be as warped as the other figures.  Especially, since I am paying a lot of money for just one figure. 



#32 vonfaustus

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Posted 25 November 2012 - 02:51 PM

 Pretty late to the discussion I know, but I just wanted to say that I was able to straighten out all my bend figures by submersing them in a pot of boiling water for about 30-40 seconds each ( using a tong to hold them underneath the boiling water) and standing them on my flat laminate kitchen countertop to cool. They remembered their mold shapes once they softened up from the heat and moved back into their right positions. I wouldn't go beyond the 40 second mark as a warning; especially for those thinner figures like Faras.






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