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Replacing a Goblin Witcher Figurine


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#1 Electris

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Posted 07 June 2014 - 08:07 PM

As the title suggests a Goblin Witcher (master) did not roll enough defense points to counter my dogs lethal teeth.

I'm the past I've been able to go to Auggies games to get replacement components however they no longer seem to offer replacements for Descent.

Any clues where I may get a replacement without buying a new LoR expansion? For now I am using some goblin reaper miniature but it would be nice to have the original type figure.

#2 any2cards

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Posted 08 June 2014 - 05:11 AM

Write to FFG at:

 

http://parts.fantasyflightgames.com/

 

and explain the situation to them, much like you did above, with honesty and good humor.  They are very good at replacing items like this.



#3 Electris

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Posted 11 June 2014 - 01:17 PM

Thanks for the advice! I sent in a request on Sunday. Haven't heard back yet. Hopefully I'll get a response this week.

#4 any2cards

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Posted 11 June 2014 - 06:22 PM

I have had to contact them in the past to replace a broken X-Wing, and a missing card from Descent.  Both times they were reasonably prompt in dealing with the issue, but one of the times they did not actually get back to me.  The item simply showed up in my mail.

 

If I were you, I would give it a week, and then follow up with them.



#5 Electris

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Posted 13 June 2014 - 08:58 AM

Stoked! Got this response today:

 

"Status for this item: Shipped
Status details: We are more than happy to help you with your request and will send the requested replacement at no cost to you."

 

That's quality service.



#6 BentoSan

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Posted 13 June 2014 - 11:11 AM

Indeed thats definitely looking after their customers :)






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